Customer Service

FAQ

WHERE CAN I BUY WERNER CLIMBING PRODUCTS?

A retailer near you can be found by using the “Where to Buy” locator at www.wernerco.com. Pricing can be provided by the dealer of your choice.

WHERE CAN I PURCHASE REPLACEMENT PARTS FOR MY WERNER LADDER?

Werner Co. offers replacement parts for products manufactured by Werner Co. only. If you cannot find the replacement parts you are looking for on this site, please contact Customer Service at 888-523-3370. When ordering replacement parts, you will need to provide the Werner Co. Model Number and a description of the part you need.

CAN I OBTAIN PARTS FOR MY KELLER LADDER?

Replacement Parts for Keller Ladders purchased after the year 2000 are available by contacting Customer Service at 888-523-3370.

CAN I PURCHASE A REPLACEMENT SECTION FOR MY EXTENSION LADDER?

For safety reasons, Werner Co. does not offer replacement of the individual sections of an extension ladder.

HOW CAN I REPAIR MY DAMAGED LADDER OR DOES WERNER CO. OFFER A LADDER REPAIR SERVICE?

Werner Co. does not recommend repairing a damaged ladder and does not offer a repair service through the company.

DO YOU OFFER A WARRANTY ON YOUR LADDERS?

Werner Co. does not have a written warranty on their products. However, we do stand behind the quality of our products.

WHY ARE PAIL SHELVES NOT ON ALL FIBERGLASS LADDERS?

The unique design of our multifunctional top eliminates the needs for pail shelves in most cases. However, there are a limited number of models available with pail shelves. Pail shelves are also available as an accessory. Refer to www.wernerco.com for more information and options.

HOW CAN I FIND INFORMATION ABOUT MY REBATE?

By clicking on the following link, you will be able to e-mail Werner Co. questions about your current rebate. Click Here to email Werner.

DO YOU OFFER CUSTOM ATTIC LADDERS WITH VARIOUS ROUGH OPENINGS?

While Werner Co. offers a large selection of attic ladders in various lengths and material, they are designed to fit standard rough openings of: 22-1/2“ x 54”, 25” x 54”, 25-1/2” x 64” & 30” x 54”.

Terms and Conditions / Ordering

STANDARD PAYMENT TERMS AND CONDITIONS

Werner Co. (“Seller”) reserves the right to revise all terms and conditions, at any time, without prior notice.

METHOD OF PAYMENT

Visa, Mastercard, Discover, American Express.

SALES TAX

Applicable sales tax is paid by the customer.

SHIPPING METHOD

All items will be shipped FedEx.

SHIPPING COSTS

Shipping and handling charges are paid by the customer. Shipping costs will depend on the weight and dimension of the item(s) you have purchased.

If you purchase multiple items, all items will ship together. If an item is on backorder, the entire order will be held until we are able to fill the order in full.

MINIMUM ORDER

No minimum order required.

CHANGES TO EXISTING ORDERS

Once a customer order is received and processed, order additions/deletions will not be accepted. Please be prepared to place a separate order.

WARRANTIES

The SOLE and EXCLUSIVE warranties given by Seller with respect to the products sold on-line are as follows: (a) Warranty of Title - Seller has title to the products free and clear from any lien or encumbrance; and (b) Warranty of Quality - The products sold on-line shall be free from defects in material and workmanship at the time of delivery to the carrier for shipment. Should Seller breach the Warranty of Quality, Seller's SOLE and EXCLUSIVE obligation shall be, at Seller's option, to replace or to repair the defective parts or product and Seller shall not be liable for any incidental, consequential or punitive damages. Seller gives no other warranties except those expressly contained in these Terms and Conditions. SELLER DISCLAIMS ALL OTHER WARRANTIES IMPLIED BY LAW, COURSE OF DEALING OR OTHERWISE INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

RETURN POLICY

We strongly encourage you to read carefully all product descriptions to ensure you are buying the right part, accessory or product. All sales are final. No Returns.

If you receive a damaged product, please contact our customer service department (888) 523-3370.

ACCEPTANCE

You hereby acknowledge and affirm that you have read, understood, and agree to be bound by these Terms and Conditions.